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How do I measure for dog collars?
To make sure the collar is the right fit for your dog take a minute to measure your dog's neck and then make the appropriate selection.
Measure where your dog's collar normally sits on the neck.
The general rule is that the collar should fit snug enough to fit two fingers between the dog's neck and the collar. For small dog's add 1" to your measurement. For larger dog's add 2" to your measurement.
If the measurement falls close to the end of the maximum length of the collar size, choose the next size up to allow for growth later on.
For help with measuring, please send us a message including the breed of your dog(s), your name and your phone number and a good time (between 8:00 am - 5:00pm CT) for us to call you via our Contact Page - HERE We will call you just as quickly as we can to help you out.
How do I clean the dog collars and leashes?
We recommend hand washing in warm water with mild detergent and laying flat to dry.
You can also spot treat with Oxi-Clean Laundry stain remover spray, and proceed to hand wash + air dry for a fuller cleaning.
When will my order ship?
Orders are processed within 3-5 business days. Please allow an estimated 1-4 business days for shipment to arrive.
During peak seasons and times of special events; please allow 8-10 business days to process.
What is your shipping* policy?
All orders are shipped via USPS Flat Rate (delivery estimated 1-4 business days)
Free Shipping on orders over $49.00 will also be shipped via USPS Flat Rate.
You will receive a confirmation email with order details including a tracking number. Please retain this information in the event your package is delayed.
What happens if my order is missing or delayed*?
Estimated shipping times are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time for USPS Priority mail (1-4 days) please do the following before contacting us:
1) Locate your order tracking number on the confirmation email.
2) Visit USPS and track your order - HERE
3) If USPS states a delay or late shipment please wait 4-5 additional days to see if your package will be delivered. If not, send us your full name, address, order number and tracking information to through our Contact Page - HERE
Remember delays are possible during peak holiday times.
Do you accept returns or exchanges?
We will refund or exchange your item(s) that are in new and unused condition only.
You are responsible for measuring your dog’s collar size in advance of placing your order. Please see above for instructions on how to measure. If you are still unsure please contact us on the contact page and we will gladly assist you.
RETURN PROCESS:
****REMINDER: Please follow the steps to our measuring guide above prior to submitting your order to be sure you select the appropriate size.
We are not responsible for wrong sizing.
Disclaimer:
Our dog collars and leashes are made with high quality, and durable materials.
Please keep in mind that the material and plastic hardware used on our handcrafted dog collars are not chew-proof or indestructible.
If you are aware that your pet has a history of chewing/scratching it is our recommendation that you do not leave your pet unattended while using any or our products.
Use of our products are the responsibility of the customer upon receipt. Do Good Collar Co will not be held liable for any injuries, losses or damage due to misuse.
Additionally, due to variations in computer monitors actual colors may vary slightly from what appears on your screen.